Refund policy

Return & Refund Policy

At Low Voltage Dealer, we want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at info@lowvoltagedealer.com.

If your return is approved, we will provide return instructions and the return shipping address. Items returned without prior authorization will not be accepted.

For any questions regarding returns, please contact us at info@lowvoltagedealer.com or call (929) 236-4636.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items
Gift cards
Special-order or custom-order products (unless defective or damaged)

Exchanges

The fastest way to receive a replacement item is to return the original item. Once your return has been approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@lowvoltagedealer.com.