FAQ
Ordering & Checkout
How do I place an order online?
Simply browse our store, add items to your cart, and proceed to checkout when ready. You’ll receive an order confirmation email once your purchase is complete.
Can I shop without creating an account?
Yes — you can check out as a guest. Creating an account is optional but makes it easier to view order history and track future purchases.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed.
Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, contact us immediately at info@lowvoltagedealer.com. We’ll do our best to accommodate changes before fulfillment.
Why isn’t pricing listed for certain items?
Some products require special handling, configuration, or brand-specific guidelines. For availability and pricing, contact us directly.
Shipping & Delivery
When will my order ship?
Most in-stock orders ship within 1–2 business days. You'll receive tracking info as soon as your order leaves our warehouse.
How do I track my order?
You’ll receive a tracking link via email once your order ships. You can also log into your account to view tracking details.
What shipping carriers do you use?
We primarily ship via UPS, FedEx, and USPS, depending on the item size, weight, and destination.
Can I ship to a PO box or international address?
At this time, we only ship within the U.S. and cannot deliver to PO boxes. For international inquiries, contact us for possible accommodations.
My package shows delivered, but I haven’t received it — what should I do?
Please check around your property or with neighbors. If the package is still missing, contact us at info@lowvoltagedealer.com and we’ll help investigate.
Returns & Exchanges
What is your return policy?
We accept returns within 60 days of delivery for items in unused, original condition. Contact us at info@lowvoltagedealer.com to get started.
How do I start a return or exchange?
Email us with your order number and reason for return. If eligible, we’ll send return instructions and a prepaid shipping label.
What items are non-returnable?
Sale items and gift cards are final sale and cannot be returned or exchanged.
How long do refunds take to process?
Once your return is received and approved, refunds are issued to the original payment method within 10 business days.
Who do I contact if my item is damaged or incorrect?
Email us right away with your order number and a photo of the issue at info@lowvoltagedealer.com. We’ll make it right.
Product & Technical Info
How can I check if a product is compatible with my system?
If you're unsure, send us your current model or system info and we will get back to you ASAP with accurate specs and more.
What do “2-Wire,” “PoE,” and “IP” mean in your product listings?
These refer to wiring and communication standards.
- 2-Wire: legacy-compatible transmission over two conductors.
- PoE: Power over Ethernet (combined power + data).
- IP: Internet Protocol, typically for network-based video/intercom systems.
Do you sell accessories like power supplies or mounting kits?
Yes — many products have companion accessories listed under the product description. You can also search directly by accessory type or model number.
Can you help me find the right intercom, access control, or camera system for my job?
Absolutely. Send us your requirements, floor plan, or product list and we’ll guide you toward compatible options.
Billing, Invoices & Tax
Will I receive an invoice or receipt?
Yes — a digital receipt is emailed after purchase. If you need a formal invoice, reply to the email or contact us with your order number.
How do I update my billing info?
Billing details can be updated during checkout or in your customer account. For assistance, email info@lowvoltagedealer.com.
Why was I charged sales tax?
We collect sales tax based on your shipping address and applicable state laws. If you're tax-exempt, contact us before checkout.
International & Compliance
Do you ship outside the U.S.?
Yes — a digital receipt is emailed after purchase. If you need a formal invoice, reply to the email or contact us with your order number.
What is the EU 14-day cooling-off period?
If you’re in the EU, you may cancel or return your order within 14 days of receiving it — no reason required. Items must be unused and in original packaging.
Do you comply with GDPR and CCPA privacy regulations?
Yes — we honor privacy rights under GDPR (EU) and CCPA (California). You may request access, deletion, or updates to your data anytime.
Customer Support & Contact
What’s the best way to contact you?
Email us at info@lowvoltagedealer.com — that’s the fastest way to reach our support team.
What information should I have ready when reaching out?
Please include your order number, product SKU (if applicable), and a short description of your issue so we can assist quickly.
What are your support hours?
We typically respond to emails Monday through Friday, 9 AM to 6 PM EST.
Do you have live chat or phone support?
Yes, in the bottom right corner of our website is a blue live chat button, where we can answer quick questions about products, etc. We handle all support via email to maintain fast and accurate service.
